Every citizen may request information from the SAVERA cooperative regarding the various types of visas, the various types of residence permits, renewal of residence permits, EU residence permits for long-term residents, Italian citizenship and family reunification.

The advisory service is available to all citizens and provides:

  • assistance and guidance for all citizens in respect of every aspect regarding the residency of foreign nationals in Italy;
  • a point of reference to citizens, whether foreign or otherwise, to offer in the first instance information on Italian immigration law and citizens’ rights and guidance on access to the services available in Italy;
  • assistance to foreign nationals in the processing of administrative matters, in particular regarding the renewal of residence permits;
  • a place for listening to citizens and guidance when they have suffered discrimination or actions prejudicial to their dignity or rights.

The service is accessible during the public opening hours and by appointment outside these hours.